How To
Reuse, reduce, recycle.
Order, pay, enjoy, return! Choose a rental time frame that works for you! Your dress will arrive overnight or via 2 day shipping via UPS - select your option at checkout! Inside the box there will be a pre-paid return shipping label. Once you are done shooting, return the dress in the same box you received it, stick a return label to it, and drop it off at UPS!
We also offer local pick ups in San Fernando Valley (Los Angeles, CA). Please email us at care@rentthatdress.us or call 818-299-2284 if you’d like to pick up your item in person! You can rent it locally for 3 days for a flat fee of $100, plus a refundable $200 deposit!
Deposits
When you order, a deposit charge will be applied to your card. The deposit equals $200 for each rental item (all accessories are Final Sale). Once you return the item, the deposit will be refunded back to your card 2 days after it’s delivered to our warehouse.
PLEASE NOTE that for every day your return is late (if you shipped the item after the return date), $25 will be deducted from your deposit. If you return an item that is damaged, your deposit will be forfeited.
We inspect each dress before and after each rental to make sure your item is like new! We also dry clean each garment after the rental for hygienic purposes. If you received an item that doesn’t look right, please let us know immediately!
Please note that bras and other accessories are FOR PURCHASE ONLY and are not returnable!
Rental Term and Shipping
For your convenience, we offer UPS overnight and 2 day shipping options. Please also allow 1 day processing time. We offer 4, 7, and 10 day rental time periods, so please factor the shipping time when estimating the date you’d need to receive your order by. You will receive an email notification reminding you of the return day 1 day before it’s due. Just place your item back in the bag you received it in, stick the label to the original shipping box, and drop if off at the nearest UPS location!
All orders placed by 6PM PST will be shipped the next day.
We also offer local pick ups in San Fernando Valley (Los Angeles, CA). Please email us at care@rentthatdress.us or call 818-299-2284 if you’d like to pick up your item in person! You can rent it locally for 3 days for a flat fee of $100, plus a refundable $200 deposit!
Cancellations and rescheduling
If you placed your order far in advance, you will be able to cancel or reschedule it 5 days before the original booking day. You can do it directly from your Order page, or by emailing us at care@rentthatdress.us
Terms
To make sure each customer gets the same experience, we track all shipments and rental terms. If you need to extend your rental term, please let us know! In case your item is not received, or received damaged, the deposit you paid won’t be refunded.
By renting and purchasing from Rent That Dress, you agree to the above terms.
Thank you, and happy renting!!!
Custom Orders
We are happy to create a custom dress for you - select your model, fabric type, and color. The item will be a final sale, and cost is $500. Please email us directly to care@rentthatdress.com to place an order, or order directly here - https://rentthatdress.us/products/your-custom-dress.
Please allow 2 weeks for production and delivery.
We offer local pick ups in San Fernando Valley (Los Angeles, CA). Please email us at care@rentthatdress.us or call 818-299-2284 if you’d like to pick up your item in person!
If you enjoy our dresses, share the love! For each photo you share on Instagram and tag us, we’ll give you a 10% off your next rental with us!